Privacy Policy

Last updated: 28/05/2026

Who we are

Our website address is: https://www.omnommy.com.

Omnommy is an online store selling cookies and related products. This privacy policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, or contact us.

For privacy-related requests, you can contact us via our contact page.

Information we collect

When you use our store, we may collect information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, account login details, and any information you include when contacting us.

We may also collect technical information automatically, including your IP address, browser type, device information, pages visited, referral source, and information about how you interact with our store. This helps us operate the website, improve the shopping experience, maintain security, and understand store performance.

What we use your information for

We use your personal information to operate our online store, process and fulfil orders, take payment, arrange delivery, provide customer support, manage customer accounts, prevent fraud, maintain website security, comply with legal and tax obligations, and improve our products and services.

If you choose to receive marketing emails, we may also use your email address to send updates, offers, product news, or other marketing communications. You can unsubscribe from marketing emails at any time.

Orders and WooCommerce

When you place an order, our system stores the information needed to process and manage that order, including your name, billing and shipping details, email address, phone number, purchased products, order total, payment status, delivery status, and customer notes where provided.

We use this information to confirm your order, process payment, prepare and ship your products, provide order updates, handle refunds or cancellations, respond to support requests, and keep accurate business records.

Payments

Payments are processed securely through our chosen payment provider or providers. We do not store your full card details on our website. Payment providers may receive information required to process or support your payment, such as your name, billing details, email address, order total, and payment method details.

The payment provider may process your data in accordance with its own privacy policy and legal obligations, including fraud prevention, payment security, tax, accounting, and financial reporting requirements.

Delivery and order fulfilment

We may share the information needed to deliver your order with delivery providers, couriers, fulfilment services, or other service providers involved in preparing and dispatching your purchase. This may include your name, delivery address, email address, phone number, order reference, and delivery instructions where provided.

Customer accounts

If you create an account on our website, we store the personal information you provide in your account profile, including your name, email address, billing address, shipping address, and order history. This allows you to view past orders, manage your details, and place future orders more easily.

You can request that your account is deleted at any time. Deleting an account does not automatically delete order records that we need to keep for tax, accounting, legal, fraud prevention, chargeback, or security purposes.

Cookies – The digital kind

Our website uses cookies and similar technologies to make the store work properly, improve user experience, remember basket contents, support checkout, manage customer login sessions, protect the website, and understand how visitors use the store.

Our system may use cookies to keep track of basket contents while you browse the site. The site may also use cookies when you log in to your account, manage your session, or use account-related features.

Some cookies are essential for the website and checkout to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been provided.

You can control cookies through your browser settings. Blocking some cookies may affect how the website, basket, checkout, or account features work.

Analytics and site performance

We may use analytics tools to understand how visitors use our website, which pages and products are viewed, how visitors find our store, and how we can improve the shopping experience. Where analytics cookies or similar tracking technologies require consent, we will only use them where that consent has been provided.

Who we share your data with

We only share personal information where necessary to operate our store, fulfil orders, process payments, provide services, comply with the law, or protect our business and customers.

This may include sharing relevant information with payment processors, delivery providers, website hosting providers, email service providers, analytics providers, fraud prevention tools, professional advisers, accountants, legal advisers, or public authorities where required by law.

We do not sell your personal information.

How long we retain your data

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, account management, legal compliance, tax and accounting records, fraud prevention, dispute handling, chargebacks, and security.

Customer account information is retained while the account remains active, unless deletion is requested. If you request account deletion, we will remove or anonymise account data where possible, except where we need to keep certain information for legal, tax, accounting, security, fraud prevention, dispute, or order fulfilment reasons.

Order and transaction records may be retained for up to six years, or longer where required for legal, tax, accounting, dispute, fraud prevention, chargeback, or regulatory purposes.

Marketing data is retained until you unsubscribe, withdraw consent, or ask us to remove it, unless we are required to keep a limited record to ensure we respect your opt-out request.

Your rights

Depending on your location and the circumstances, you may have rights over your personal information. These may include the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of data, object to certain processing, restrict processing, request data portability, and withdraw consent where processing is based on consent.

You can make a privacy request by contacting us via our contact page.

We may need to verify your identity before completing a privacy request. Some requests may be limited where we are required or permitted to keep information for legal, tax, accounting, security, fraud prevention, chargeback, dispute, or order fulfilment purposes.

Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, online store, or electronic storage method can be guaranteed to be completely secure.

Children

Our store is not intended for children to use without the involvement of a parent or guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and remove the information where appropriate.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, store features, service providers, legal obligations, or business practices. The latest version will always be available on this page.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.